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How to Create a Remarkable Culture and Win the Hearts of Customers with Dee Ann Turner

Dee Ann is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement in 2018, she was Vice President, Talent and Vice President, Sustainability.

The company’s first female officer, she was instrumental in building and growing Chick-fil-A’s well-known culture and talent systems.

During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. She was responsible for thousands of selections of Chick-fil-A Franchisees and corporate staff members.

Additionally, she led Talent Management, Staff Learning and Development, Diversity and Inclusion, Culture and Engagement.

Most recently, Dee Ann launched and led the Sustainability function focusing on Chick-fil-A’s strategy to implement sustainable practices at the $11 billion company.

Today, she leads her own organization, Dee Ann Turner, LLC, writing books, speaking to over 50 audiences per year and consulting and coaching leaders globally.

Bet on Talent, How to Create a Remarkable Culture and Win the Hearts of Customers was released September 3, 2019.

When it comes to running a business, the most important decisions a leader makes are not about products or locations–they’re about people. For the past 33 years, Dee Ann Turner has been recruiting, training, and retaining some of the best employees in the restaurant business. Now she’s ready to share her secrets on how to build, sustain, and grow an organizational culture that attracts world-class talent and consistently delights customers, no matter what your industry.

In Bet on Talent, Turner shows you how to

  • Create a remarkable company culture
  • Select, sustain, and steward talent
  • Nurture internal relationships
  • Create company loyalty that leads to customer loyalty
  • Instill the practice of servant leadership within your organization
  • Treat everyone with honor, dignity, and respect
  • And much more.

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